FAQs

Find practical answers to common questions about automotive LED lighting, HID kits, projector lenses, CANbus decoders, fog lights, and upgrade compatibility. This EKLIGHT buying guide helps distributors, wholesalers, installers, and brand owners understand product selection, brightness, fitment, beam performance, warranty, OEM/ODM customization, and factory supply, making it easier to choose reliable lighting solutions for different vehicle markets.

Auto LED Headlights FAQ: Ordering, Warranty & OEM

Got questions about our auto lighting products? Check EKLIGHT’s FAQs on how to get test samples, schedule a factory video tour, and start your custom brand.

Company

When is EKLIGHT founded?

EKLIGHT was established in 2010.

How many employees of EKLIGHT?

We have more than 150 employees, including over 100 skilled workers, over 10 R&D experts, over 15 designers, over 10 QC professionals, and over 30 sales and after-sales service teams.

What are EKLIGHT main products?

EKLIGHT main products: LED headlight bulbs, LED signal lights, bi-LED projector lenses, LED driving lights, LED offroad lamps, HID ballasts, headlight decoders, etc.

Can I visit EKLIGHT company on site?

Of course, our company is located in No. 38, Wanggang Industrial 3rd Rd, Baiyun District,Guangzhou, Guangdong Province, China, 510440. Welcome to visit our factory!

Product

What is the difference between EKLIGHT's products and the others?

EKLIGHT stands out for its strong focus on quality, reliable performance, and strict quality control. We offer flexible customization and innovative designs to help our customers create differentiated products and stay competitive in their markets.

Can I get some samples to test before the bulk orders?

Yes, you can buy some samples for testing before bulk orders. Please contact us for sample availability and details.

What is the lead time of orders?

For the products we have stock, it usually takes 1-2 working days to ship. If the product is out of stock, the lead time is based on item and quantity, usually 5-25 days. Contact us for a specific delivery schedule.

Shipping

What shipping methods do you offer?

We work with reliable freight forwarders and offer various international shipping terms, including FOB, DAP, and DDP. We can also arrange delivery via international express, like DHL, FedEx, UPS. If you have your own forwarder, we are happy to coordinate and handle the shipment accordingly.

After-Sales Service

What is the warranty of your product?

Different products have different warranties, usually 1 to 2 years.

How does the warranty policy work?

We provide a standard warranty for our products to ensure quality and reliability. If any defects occur under normal use during the warranty period, we offer replacement or support accordingly.

Customization

Do you provide OEM/ODM service?

Yes, as a leading manufacturer, we provide full OEM/ODM solutions, including logo customization, packaging design, product appearance, and performance tuning to meet diverse market needs.

Can we provide our own design?

Yes, you are welcome to provide your own designs. Our team will work closely with you to turn your ideas into finished products and ensure they meet your requirements.

Payment

What payment methods do you accept?

We accept various payment methods, including T/T (bank transfer), PayPal, and other options depending on the order details.

Do you accept installment payments?

Yes, installment payments are acceptable, as long as the full payment is completed before shipment.

Cooperation

How can I start working with EKLIGHT?

Simply contact us with your requirements, and our team will guide you through product selection, customization, and ordering to start a smooth cooperation.

Can I schedule a factory tour via video call?

Yes, we can arrange a factory tour via video call. Please contact us to schedule a convenient time, and our team will guide you through our facilities.

Still Have Questions?

Can’t find the answer you’re looking for?

Contact our team for product details, OEM/ODM support, pricing, or technical assistance. We’re here to help.

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EKLIGHT delivers innovative, high-quality LED lighting solutions trusted by global partners.

We empower businesses with reliable products that enhance performance and drive success.

Contact EKLIGHT

Address : Building C, Dehuiwanggang Industrial Zone, No. 38 Wanggang Industrial three road, Baiyun district, Guanghzou, Guangdong province, China.

andy@eklight.com

+86- 1338 0086 652

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