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Frequently Asked Questions

Our FAQ covers products, customization, quality control, and after-sales support.
If you still have questions, please contact us.

Product
What is the lead time of orders?
For the products we have stock, it usually takes 1-2 working days to ship. If the product is out of stock, the lead time is based on item and quantity, usually 5-25 days. Contact us for a specific delivery schedule.
Customization
Do you provide OEM/ODM service?
Yes, as a leading manufacturer, we provide full OEM/ODM solutions, including logo customization, packaging design, product appearance, and performance tuning to meet diverse market needs.
After-Sales Service
How does the warranty policy work?
We provide a standard warranty for our products to ensure quality and reliability. If any defects occur under normal use during the warranty period, we offer replacement or support accordingly.
Shipping
What shipping methods do you offer?
We work with reliable freight forwarders and offer various international shipping terms, including FOB, DAP, and DDP. We can also arrange delivery via international express, like DHL, FedEx, UPS. If you have your own forwarder, we are happy to coordinate and handle the shipment accordingly.
Company
Can I visit EKLIGHT company on site?
Of course, our company is located in No. 38, Wanggang Industrial 3rd Rd, Baiyun District,Guangzhou, Guangdong Province, China, 510440. Welcome to visit our factory!

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